Frequently Asked Questions

You can phone us direct on +44 (0)1992 451111 or email enquiries@acrecars.co.uk to make advance bookings or download the ACRE app to your phone.

Our computerised system will send a text message to your mobile phone if you have one, to alert you the car is there.

No – we will call you on your mobile which unless your number is withheld when calling us it will show on our computerised system.

Yes – please provide all the location addresses at the time of booking.

Typically allow at least 2 hrs to get to either Heathrow or Gatwick when arranging a pick up time.

Yes, typically for airport pickup. This service must be requested at the time of booking and a charge will be made for this service.

We will ask for your flight no. when you make the booking. Your assigned driver will check the details of the flight ETA. In the case of a cancelled flight please call +44 (0)1992 451111 to let us know.

Please visit the ACRE Fleet page for more information concerning luggage, bags and passengers.

We are normally happy to wait 25 minutes for free for all international flights and 15 minutes for domestic flights, any time after this will be charged accordingly.

We provide complimentary child seats / boosters for long journeys only, such as airport transfers. Please request these when making the booking to ensure your driver has made provision. We normally require 24 hours notice.

Only for registered credit cards, reduced rates are possible. AMEX cards incur a charge as low as 1.5%, all other major credit and debit cards are accepted. Please contact us for the latest rates.

Only for registered credit cards, reduced rates are possible. AMEX cards incur a charge as low as 1.5%, all other major credit and debit cards are accepted. Please contact us for the latest rates.

For business account customers a monthly invoice is provided. Please arrange this with ACRE when setting up your account. Please also notify us of any changes.

Yes, however unless you have an account with ACRE, charges apply. Standard card charges  are currently £10 + VAT. We accept all major credit and debit cards.

Yes. Please ask the driver if a receipt is required.

Our local service commences between 07:30 – 00:00 weekdays -our week end service commences 09.00 -00.00

Please contact us on +44 (0)1992 451111 and we will track your driver and alert him you are ready and waiting for collection.

Please contact us on +44 (0)1992 451111 and we will try and locate your items and arrange to to return them to you. Typically they can be collected from the ACRE main office or another arrangement can be made.

Yes, our drivers operate a booking allocation PDA which are GPS enabled. If you have the ACRE app you can track your car booking to your pickup location.

All our vehicles are licensed by the Borough of Broxbourne. All drivers are criminal record checked and passed medically fit to drive.

We will make every effort to help passengers with disabilities. If you have a specific question or concern, please contact us on +44 (0)1992 451111 or enquiries@acrecars.co.uk. Please contact us in advance or discuss with us when making a booking to check we can provide specific assistance and meet your needs.

Please email us at enquiries@acrecars.co.uk, stating what communication channel you wish us to stop contacting you on with respecting to marketing and we will remove you from our marketing lists. We will keep your phone number and email on our booking allocation system for the purposes of communicating with you concerning any bookings you have made with us.

If we have a shortage of Executive cars, we may send a standard car instead. We will endeavour to let you know in advance if this is the case.