Find quick answers
You can phone us direct on +44 (0)1992 451111, send us a booking request, or download the ACRE app to your phone.
If you have provided a phone number for your booking, our system will send a text message to alert you that the car is there.
No, we can call you on your international phone number, unless your number is withheld when calling us. For airport or seaport transfers, please give us the contact number of the traveller if booking on behalf of someone else.
The most common way to pay for your journey is to pay the driver directly; our drivers accept both cash and card payments.
Note: There is a 3% processing fee on card payments.
You can also pay in advance via a pay link from our office; however, VAT is added to payments made this way.
Yes, you can choose from executive saloons, standard cars, estates, or 6 to 8-seater people carriers based on your group size.
We provide direct transfers to and from London Heathrow, Stansted, Gatwick, Luton, London City, and Southend airports.
All our drivers are fully licensed by the local authority, DBS-checked, and undergo regular vehicle safety inspections.
Yes, extra stops can be added when booking or during the journey, with any fare adjustments confirmed in advance.
Yes, our taxi and private hire service operates 24 hours a day, 7 days a week, 365 days a year with advance booking.
Please call our office immediately at +44 (0)1992 451111 with your trip details, and our dispatch team will contact your driver to locate your property.
We have wheelchair-accessible vehicles in our fleet. Please notify our team when booking to ensure an accessible vehicle is reserved.
Yes, we offer priority business accounts with monthly invoicing, detailed travel reports, and dedicated account support.
Yes, an itemised receipt can be emailed to you immediately after your trip, or provided directly by the driver upon request.
You can cancel your booking free of charge up to 2 hours before the scheduled pickup time for local trips, or 24 hours for long-distance transfers.
Yes, child booster seats are available upon request for long-distance journeys. Please request one at least 24 hours in advance.
Yes, we accommodate guide dogs and family pets. Please inform us when booking so we can dispatch a suitable pet-friendly vehicle.
Our standard saloons fit up to 2 large suitcases and hand luggage, while our MPVs and 8-seater vehicles can accommodate significantly more baggage.
We monitor all inbound flights in real time. Your driver arrival time will be automatically adjusted based on your flight actual landing time.
Yes, our driver will meet you inside the airport terminal with a personalised name board and assist with your luggage.
Yes, you can book hours, days, or weeks in advance through our app, online booking form, or by calling our office directly.
Our services made simple
Executive vehicles at competitive prices, with convenient monthly billing
You don't need to be part of a business to enjoy our executive services
We take pride in being airport specialists and also offer seaport transfers. With email confirmations and driver tracking, you can relax knowing your journey is in good hands. We monitor your flight for any delays or cancellations.
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If you're unfamiliar with the airport, need assistance with luggage, or simply want a friendly face to greet you at arrivals, request our meet-and-greet service when booking.
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We provide executive transport for events, weddings, parties, and more. Whether you need a reliable executive vehicle or several cars available at your venue, we've got you covered.
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Easily book rides from your phone, access records of previous trips, and save your favorite locations for a seamless experience.
The Acre Cars app is available on Apple and Android.
